The Home Depot Launches New In-Store Application to Help Associates Provide Better Customer Experience
ATLANTA, Jan. 12, 2023 /PRNewswire/ — The Home Depot® is rolling out a new, homegrown app developed to help store associates prioritize tasks more effectively. The app, dubbed Sidekick, is a new addition to hdPhones, The Home Depot’s mobile devices dedicated to improving the associate and customer experience.
Powered by machine learning (ML), the app guides associates to prioritize the highest demand product, which shelf to restock, and the location of the excess product on overhead shelves. Sidekick saves time and increases productivity for associates by:
- Leveraging a cloud-enabled ML algorithm to determine which tasks are actionable and when